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Complaint? Compliment? Go Straight to the Top!

At DHL Express we are committed to providing great quality service and we strive to get it right first time, every time! Occasionally, however, our service does not live up to the high standards that you've come to expect from us. If this is the case, then Herbert Vongpusanachai (Managing Director, DHL Express Thailand and Head of Indochina) and Pimprapa Rawephatsopon (Senior Director -Customer Services, DHL Express Thailand) want to hear your complaints first-hand.
Of course thousands of customers rely on DHL every day for their delivery needs and if we’ve really impressed you, Herbert Vongpusanachai and Pimprapa Rawephatsopon would like to hear about that too.
Understanding how you feel about the service you’ve received - good or bad - is vital in helping us shape our business to serve you better. So just select either Herbert Vongpusanachai or Pimprapa Rawephatsopon and let them know what you think. Please include your telephone number if you would like us to call you back!

Herbert Vongpusanachai
Managing Director, DHL Express Thailand and Head of Indochina

“Service excellence, speed, right 1st time and can-do spirit are integral parts of DHL people and business. We will do every way to provide you the best service to meet your expectations.”

Email Herbert Vongpusanachai

Pimprapa Rawephatsopon
Senior Director – Customer Services, DHL Express Thailand

“We are here to deliver you the best service living up to your satisfaction. Let us know how we perform, so we can make it better.”

Email Pimprapa Rawephatsopon
Herbert Vongpusanachai and Pimprapa Rawephatsopon will ensure that your complaints are dealt with immediately and you’ll receive a response within 1 working day.
Should you need immediate assistance contact DHL Express Customer ServiceContact Us.
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