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Features and services designed for e-commerce – backed by DHL’s reliability.

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Product Features

DHL eCommerce Thailand offers a host of features perfect for e-commerce. Our high quality delivery services provides a positive doorstep experiences with on-time delivery of parcels in the best condition.
  • Nationwide coverage
  • Door-to-door service with return of un-deliverables
Shipping Portal
  • Easy-to-use shipping portal for parcel preparation
  • Print labels at home and get immediate tracking number
  • Upload in bulk for large merchants
  • Immediate reports
  • Door pick-up available across Bangkok and Greater Bangkok
  • >95% on-time performance
Delivery Attempts and Notifications
  • Get prompt and hassle-free notifications of your shipment status
  • Pre-delivery SMS with direct link to parcel tracking
  • Professional delivery staff who bring a smile to your customers
  • Control and visibility of the delivery schedule
Handling Undeliverables
  • 3 delivery attempts
  • Re-scheduling delivery by customer for up to 6 days
  • Starting from 50 THB Bangkok metro area*
  • Starting from 64 THB nationwide, excl. Bangkok*
  • Cash on delivery: 2.0% of shipment value
  • Pick-up: free (>20 parcels), otherwise 100 THB
  • Transportation insurance: 1.0% of shipment value
  • Contact your experts for specific rates and discounts 
    (indicated prices depend on customer profile, subject to confirmation)
*indicated prices are charged for business customers only
High max value
  • Parcel value up to THB 100k
  • COD value up to THB 50k
Reliable Transit Time
  • Bangkok & Urban Thailand next day
  • Upcountry: Within 3 days
  • >99% reliability
IT Integration
  • Various plug in options available, incl. API
  • Dedicated IT support
  • Multiple label creation options
High Quality Tracking
  • Transparent tracking of parcels and Cash-on-Delivery (COD) remittance
  • 7 tracking events for constant visibility of your parcel
  • Pre-alert with tracking numbers sent to consumers before dispatch
Cash on Delivery
  • Nationwide coverage
  • Proactive SMS to recipient
  • Remittance in 3 days for majority volume
  • Remittance summary through email for easy reconciliation
Customer Service
  • Professional call center for merchants & consumers
  • Working Hours: 8 am – 8 pm
  • Thai & English language
  • Monitoring via Net Promoter Score
  • Contact us
E-commerce Optimized Weight and Dimension
  • Maximum weight: 25 kg
  • Maximum Dimension:
  • Length + Width + Height 150 cm
Insurance and Value Protection
  • Additional insurance available for products >THB 2,000
  • Buy insurance per parcel on portal
  • Simple and hassle-free way of protecting your customers’ packages
  • Highest local and global coverage available
  • Affordable option no matter what your shipping volume is

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